Employment history
Chief Strategy OFficer
Led the design and execution of Executive and VIP programs both virtually and in-person, including staffing, operations, brand activations, and logistics, which supported stakeholders across industries, services lines, and customer groups.
Designed and implemented an enterprise-wide delivery framework (VA Way) that improved operating models (Software Factory), generated $108M in cost savings, reduced delivery cycle times by 61%, and modernized enterprise systems and practices.
Directed strategic alignment of a $6B Information Technology (IT) portfolio, personally managing a $12M annual budget and vendor contracts while coordinating cross-functional execution to deliver measurable business outcomes.
Introduced and operationalized an enterprise-wide Objectives & Key Results (OKR) framework, boosting accessibility by 90% across 100+ IT products, improving incident response times by 5%, and strengthening enterprise performance measurement.
Supported creation of an enterprise AI function boosting adoption of AI-driven solutions by 25% through targeted communications and training.
Launched enterprise-wide engagement platforms (DevOps Days/Tech Tuesday with 33K+ attendees and Promising Practices with 1,200+ engagements), enhancing communication, advancing knowledge-sharing, and accelerating adoption of new initiatives.
Drove integrated strategy and cultural transformation by embedding OKRs, Agile methodologies (Scrum, Kanban, SAFe), and mission-focused metrics across 13 service lines and 8,000 staff; authored and implemented OIT’s first unified “North Star” vision to guide transformation delivery.
Managed high-performing strategy, transformation, operations, and engagement teams, unifying communications and stakeholder alignment, deploying executive forums, building survey capability (3,200+ responses), and establishing performance frameworks that sustained modernization outcomes.
Designed and delivered 24 award-winning technical transformation training experiences in FY24, achieving a 4.7/5 average satisfaction rating and a Net Promoter Score (NPS) of 70 across diverse executive and technical teams to build capabilities and adoption of new practices.
Scaled modern delivery models through the award-winning “VA Way” initiative, partnering with 50+ executives to advance SaaS, PaaS, low-code/no-code, and Software Factory approaches; Improved speed, security, and quality of enterprise product delivery.
Deputy Chief of Staff (CoS)
Outreach Coordination and Stakeholder Engagement
2018-2021
VA / OIT / Enterprise Program Management Office
Established and executed enterprise-wide stakeholder engagement and outreach strategies to guide VA’s transition to modern agile delivery models, partnering with staff, clients, guests, and leadership to improve organizational culture, accelerate adoption, increase brand identity, and embed agility at scale.
Coordinated VA’s enterprise COVID-19 IT response as project (scrum) master and senior liaison, rapidly deploying high-impact digital solutions including VEText (230K+ vaccine appointments), VANotify (200K+ public alerts), surge staffing tools, and a 3x telework expansion for 133K+ staff—ensuring operational resilience, delivery excellence, and continuity under national crisis conditions. Leveraged comprehensive analysis tools to measure activation performance, audience reach, and stakeholder engagement.
Led strategic coordination and implementation of a high-impact national initiative (U.S. MISSION Act), aligning teams and stakeholders to deliver a mission-critical clinical application for 125k+ users in only five months. Launched multiple simultaneous live and virtual events across the country including VIPs (executives, sponsors, and members of congress), and a large branding and public relations campaign to cover the activation and highlight the partnership and delivery.
DIRECTOR, Change & Communications
2017-2018
VA / Office of Electronic Health Record Modernization (OEHRM)
Directed change management strategy, enterprise communications, and stakeholder engagement for the launch of a $10B+ Oracle/Cerner enterprise Health IT modernization initiative, directly impacting mission readiness for 300K+ staff and ensuring readiness under high-pressure conditions.
Conducted global outreach and assessment activities in support of Health Modernization program, including brand strategy and development, deployment and measures, and continuous expansion and refinement.
Led senior stakeholder alignment and national communications strategy, managing enterprise branding, messaging, and congressional briefings to drive clarity and adoption in a complex, politically visible environment.
Produced high-impact executive communications, including briefing materials and talking points for congressional testimony and media engagements, ensuring credibility, consistency, and alignment across internal and external messaging.
Deputy Chief of Staff (CoS)
2013-2017
VA / OIT / Product Delivery / Enterprise Product Management Office
Business Operations
August 2021 - September 2025
Department of Veterans Affairs (VA) Office of Information & Technology (OIT)
Directed stakeholder strategy, communications, and business operations for enterprise transformation initiatives, ensuring adoption, risk mitigation, and operational continuity in high-stakes environments.
Led modernization planning, stakeholder engagement, and executive alignment; designed and deployed a department-wide leadership development program that scaled culture change and executive engagement across 8,000+ IT staff.
Senior Consultant / Program Manager
2011-2013
PricewaterhouseCoopers (PwC) / Avaya Solutions (supporting VA OIT)
Delivered program management and technical communications support for federal digital transformation initiatives under high-pressure timelines, ensuring continuity and stakeholder alignment.
Contributed solution design to a winning proposal that secured a $6M contract.
Developed and presented executive briefings for leadership and workforce, tailoring communications to diverse internal and external audiences.
Prior Experience
2006-2011
BAE Systems (U.S. Defense Logistics Agency - Program Analyst (2010-2011
I-Plus (U.S. Department of State) – Foreign Service Institute Program Analyst (2010)
L-1 Identity Solutions – Administrative Sales Assistant (2009)
Envision EMI – Training Conference Planning and Logistics Operations (2009)
U.S. Department of State – Political Military Affairs Intern (2008)
Gingrich Communications – Communications Intern (2006-2007)